Overview

At Byrsa Ltd, we are committed to delivering high-quality IT solutions and services. We strive to ensure complete customer satisfaction with our software, cloud solutions, web development, and IT services. If you are not satisfied with our services, we offer a transparent refund policy based on the nature of the service and the terms outlined below.

Eligibility for Refund

Refunds are applicable under the following conditions:

1. Software Development & Custom IT Solutions

• If the project has not been initiated and you request a refund within 7 days of payment, a full refund will be processed.
• If the project has started but is not completed, a partial refund will be issued based on the work completed.
• No refunds will be provided once the project is fully delivered and accepted by the client.

2. Subscription-Based Services (Cloud, Hosting, Maintenance, and Support)

• If you cancel your subscription-based service within 14 days of purchase, a full refund will be provided.
• No refunds will be issued for cancellations after 14 days of service activation.
• If there are technical failures on our part that prevent service functionality, we may issue a pro-rated refund based on the remaining service period.

3. Web Development & Design Services

• A full refund is possible only before work has commenced.
• If the project is in progress, refunds will be determined based on the amount of work completed.
• No refunds will be issued after project delivery and approval.

4. Digital Products & Licenses

• No refunds will be provided for downloadable software, digital licenses, or third-party integrations once the product has been delivered.
• If a digital product is found to be defective, we will provide technical support or a replacement.

5. Training & Consultation Services

• Full refunds are available if a cancellation request is made 48 hours before the scheduled session.
• No refunds will be provided for cancellations within 48 hours of the session or after the service is provided.

Non-Refundable Cases

• Refund requests due to change of mind or incorrect selection of a service.
• Services that have been fully delivered and approved by the client.
• Delay in service caused by lack of client communication, incomplete requirements, or failure to provide necessary information.
• Third-party costs, including domain registration, hosting, or external software licenses.

How to Request a Refund

To request a refund, please contact us at:

📧 Email: support@byrsaltd.co.uk